客户体验管理平台Medallia获1.5亿美元融资
提供客户体验管理云服务（SaaS）的Medallia刚刚获得了红杉资本的1.5亿美元融资，估值已达12.5亿美元。
Medallia是一家提供客户体验管理软件即服务（SaaS）的初创企业，成立于2001年，总部位于Palo Alto，现有员工700人。
客户关系管理（CRM）与客户体验管理（CEM）都是与客户打交道的平台，所不同的是前者主要负责前期跟踪和管理销售交互，而后者则是在售后对客户数据进行分析以提供更好的服务。
Medallia的SaaS CEM平台可以从web（网上评论）、社交媒体、移动以及联络中心收集客户反馈，对收集到的数据进行实时分析并采取行动，从而改善客户体验、提高客户忠诚度、留存率并推动收入增长。与竞争对手相比，Medallia 的Insights服务是其差异化优势，该洞察服务可以在客户遇到问题时提供实时分析。
Medallia的服务主要针对6个行业，其中包括零售、金融服务、酒店、电信、汽车以及B2B提供商。Verizon、Macy’s、Sephora、SAP、Honeywell、富国银行、索尼、Four Seasons、Sodexo及梅赛德斯等均是它的客户。
跟前几轮一样，这次的融资仍由红杉资本领投（尽管成立很早，但Medallia直到2011年才开始第一轮融资），所得融资将用于新功能开发并进行市场扩张。此轮过后，Medallia的总融资额已达2.55亿美元，下一步应该就是IPO了。
Medallia Raises $150 Million in Equity Financing to Continue Rapid Growth
PALO ALTO, Calif., July 21, 2015 /PRNewswire/ -- Medallia®, a leading SaaS provider of Customer Experience Management (CEM) solutions, today announced that it has raised $150 million in growth equity capital in a round led by Sequoia Capital. This new investment follows a period of rapid growth, during which Medallia welcomed a number of additional large enterprise customers to its client base, substantially grew revenue, launched partnerships with several prominent professional services firms and expanded its global operating footprint.
"Consumers are increasingly making purchase decisions based on customer experience data like online reviews and social media feedback rather than pre-existing brand recognition. To deliver consistently great experiences, leading companies are shifting from merely collecting customer feedback to engaging with consumers and embedding their feedback directly into operations," said Borge Hald, CEO and co-founder of Medallia. "Our recent round of funding is an important step in our journey to build customer experience into the DNA of the world's companies and change the way they operate."
Medallia first raised venture funding in late 2011, and has now raised a total of $255 million. The company plans to use this most recent investment in a two-pronged plan to further enhance its operations, with a focus on:
Developing additional new product capabilities and tools; and
Expanding its operating footprint in major markets, building on a global team that has doubled in size to over 700 employees in the past 18 months.
"Medallia is helping the world's top brands increase loyalty, grow their businesses, and deliver unforgettable customer experiences," said Douglas Leone, Medallia board member and Sequoia Capital partner. "Their rocketing growth will only continue as more companies recognize that in today's age, effectively managing the customer experience is no longer a choice. It's a win-or-lose necessity."
This funding builds on a number of milestones during recent months. Medallia has:
Allied with leading global system integrators and customer experience experts, including J.D. Power and Appirio, that have launched implementation and program management practices for the Medallia platform;
Welcomed companies, including SAP, Mazda and DIRECTV, to its client base, joining such customer experience leaders as Four Seasons and Zurich Insurance Group;
Added seasoned industry veterans to its board of directors, including LinkedIn and Palo Alto Networks board member and audit committee chair Stan Meresman, and former Netflix CMO Leslie Kilgore; and
Appointed proven financial leader and former Polycom CFO Mike Kourey as CFO.
About Medallia
Medallia® is the Customer Experience Management company that is trusted by hundreds of the world's leading brands. Medallia's Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia has offices in Silicon Valley, New York, London, Paris, Hong Kong, Sydney and Buenos Aires. Learn more at www.Medallia.com.
来源：prnewswire
Logo - http://photos.prnewswire.com/prnh/20130314/SF76927LOGO
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2015年07月22日
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澳大利亚线上顾问平台Expert360获得310万A轮融资
导语：这笔融资将会用于扩大其顾问支持团队，并且增加更多企业级服务。HRTechChina也报道过专注中小企业咨询的 “收费版知乎”的“答赏”，“答赏”是通过垂直领域的专业问答涉足在线咨询，为企业经营者提供解决问题方案的，致力打造最有价值的商业分享和人脉社区。国外方面，连接企业家和高级顾问和行业专家的Clarity也与之相类似。
澳大利亚Expert360是一家提供高端顾问服务的平台，近日该公司获得了410万澳元（约合310万美元）的A轮融资，领投方是Frontier Ventures风投公司。
这笔融资将会用于扩大其顾问支持团队，在研究、数据、以及其他知识产品方面提供服务。此外据Expert360联合创始人兼首席运营官Emily Yue透露，该融资还会用于Expert360增加更多企业级服务，一些从大企业退休的高管将会加入到Expert360的顾问人才团队，客户还能获得专属项目经理的支持。
据了解，目前全球顾问行业的市值已经达到了3500亿美元。
参与本轮投资的还有澳大利亚本土科技基金Rampersand，一批机构投资人，现有股东，和高净值投资人（比如Macquarie银行前任总经理Allan Moss AO）。本轮投资之后，Frontier Ventures风投创始人Dmitry Alimov将会加入到Expert360公司董事会。
Alimov说道，“线上顾问服务具有颠覆全球顾问行业的潜力，而Expert360则是此领域里的佼佼者。他们突破了传统的咨询顾问方法，利用科技的力量，全球互联，以及个体性专长，为客户提供优秀的解决方案。Expert360团队给我们留下了深刻印象，他们的执行力非常快，产品质量和发展轨迹也很不错。我们非常高兴能够重新回到线上顾问服务行业。我们的目标，就是帮助该公司的联合创始人和他们的团队，把这项事业推向新的。”
Expert360公司成立于2013年，他们在全世界拥有超过4500名专业顾问，企业客户可以轻松地与旗下顾问联系，获得帮助。根据该公司官方信息，目前Expert360总部设在悉尼，在澳大利亚和东南亚拥有15名全职员工。
Bridget Loudon是该公司首席执行官兼联合创始人，她说道，“我们的公司愿景非常简单，就是希望利用科技的力量，帮助客户或是客户的项目得到优质的顾问服务，让他们能够随时随地的获得顾问价值。我们非常高兴，因为有一批非常棒的投资人帮助我们将Expert360推上一个新台阶。我们的领投方，Frontier Ventures风投，在全球市场有着丰富且有价值的专业经验，我们非常期待与他们合作。”
Frontier Ventures是一家专门在全球新兴市场从事互联网领域投资的风投公司，他们主要关注东南亚和俄罗斯的消费互联网服务。该风投的投资组合包括亚洲餐厅预订平台Chope，俄罗斯线上视频公司ivi.ru，以及俄罗斯和独联体的线上企业服务平台profi.ru。本次对Expert360的投资，是他们第十笔线上服务平台类投资，也是他们在亚太地区的第二笔投资。
Frontier Ventures leads US$3.1M Series A round in Australia’s Expert360
Frontier Ventures has led an oversubscribed AU$4.1 million (US$3.1 million) round raised by Australian consulting marketplace Expert360.
The newly raised capital will see the company expand its support for consultants through access to research, data and other IP. The money will also be used to expand its enterprise services offerings so that executives in larger organisations can get instant access to a pool of consulting talent and support from a dedicated project manager, shared Expert360’s Co-founder and COO Emily Yue.
The global consulting industry is worth US$350 billion.
Co-investors in the round include Australian technology fund rampersand, institutional investors, existing shareholders, and high net worth individuals such as former Macquarie Bank MD Allan Moss AO.
Frontier Ventures Founder Dmitry Alimov will join the company’s Board of Directors.
Alimov said, “Expert360 is a leading marketplace for online consulting services with potential to disrupt a massive global industry. It breaks apart traditional consulting methodology by using the power of technology, global connectivity and individual expertise to provide superior client solutions. We are very impressed by the company’s team, its speed of execution, product quality and outstanding growth trajectory. We know online service marketplaces and we’re excited to back this one. Our goal is to help Bridget, Emily (Co-founders) and the Expert360 team take this business to a new level.”
Launched in 2013, Expert360 connects consultants with companies and has more than 4,500 independent consultants available from around the world. From an initial small team in Sydney, it now has 15 full-time employees across Australia and Southeast Asia, said an official release.
Bridget Loudon, CEO and Co-founder of Expert360 said, “Our vision is simple: it’s about harnessing technology to connect clients and their projects with great consultants, anywhere, anytime and in a way that delivers outstanding value for both parties. We’re extremely excited to have a great set of investors on board to help us take Expert360 to the next level. Our lead investor, Frontier Ventures, brings a wealth of global marketplace expertise that will be very valuable. We look forward to working with them.”
Frontier Ventures is a venture fund focussed on Internet investments in global emerging markets, with a main focus on consumer Internet services in Southeast Asia and Russia. Its portfolio includes Asia’s restaurant reservation platform Chope, Russia’s online video company ivi.ru and online marketplace business in Russia and CIS profi.ru. This investment marks the 10th online marketplace in Frontier Ventures’ portfolio and the fund’s second deal in the APAC region.
来自：e27
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2015年07月21日
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HackerRank近日获得七百五十万美元投资[caption id="attachment_8176" align="alignnone" width="720"] Tech Hiring Matchmaker HackerRank Draws $7.5M From Global HR Firm[/caption]
HackerRank近日获得七百五十万美元投资
程序员招聘竞赛平台HackerRank近日宣布从日本人力资源巨头Recruit获得七百五十万美元投资。HackerRank让应聘者在线完成真实项目的编程挑战，从而来为企业筛选出能力优秀、符合招聘需求的技术人员。HackerRank的联合创始人兼首席执行官Vivek Ravisankar表示, Recruit成为股东将有助于HackerRank扩展在亚太地区的业务。Recruit可以成为HackerRank在亚太地区企业和应聘者的入口。
去年11月有报道国内有一家Hackerrank 的平台：
HackerRank模式的中国尝试者：oxcoder让程序猿在线完成项目挑战来帮企业做招聘笔试
http://www.hrtechchina.com/archives/4383
原文来自：
http://www.xconomy.com/san-francisco/2015/07/14/tech-hiring-matchmaker-hackerrank-draws-7-5m-from-global-hr-firm/
HackerRank, which hosts online competitions that help programmers flaunt their skills to potential employers like Amazon and Quora, said today it has landed a $7.5 million investment from the funding arm of Japan-based human resources giant Recruit.
The new alliance with Recruit will help Palo Alto, CA-based HackerRank scale up its business in the Asia Pacific region, CEO and co-founder Vivek Ravisankar says. Recruit could be HackerRank’s gateway to both employers and job candidates in that part of the world, he says.
HackerRank counts as customers more than a thousand employers such as Walmart, Bloomberg, and Morgan Stanley, which pay for access to programmers who score high in HackerRank’s online coding challenges, Ravisankar says. All have made at least one hire facilitated by HackerRank, he says. Recruit itself is not a client—yet.
“I think we’ll get them soon,” Ravisankar (pictured above) says.
Ravisankar and his co-founder Harishankaran Karunanidhi, who started the company in 2012, want to change the way tech workers and employers find each other. Under traditional staff search processes, tech applicants send their resumes into the “black hole” of company hiring departments, while recruiters spend hours sifting through resumes to find good prospects, Ravisankar says. Employers may then spend weeks doing interviews to try to gauge the applicants’ actual technical abilities.
HackerRank’s competitions are designed to speed up that process, and open opportunities to people regardless of their gender, race, location, or the prestige of their university degrees. Hackers can log in to the site to improve their skills, compete in challenges, and gain rankings across a range of specific areas such as algorithms, machine learning, and streamlining code. For employers looking to hire skilled new tech team members, it’s kind of like consulting a Moneyball analysis of programmers, Ravisankar says.
“They’re getting to talk to high-quality candidates from the start,” Ravisankar says. HackerRank has screened more than a million developers over the last couple of years, he says. More than 150,000 active programmers used the site over the past month.
In addition to the chance of getting a job offer, hackers can win cash prizes or tech toys such as GoPro cameras, drones, and laptops by performing well in the contests.
HackerRank has built a reputation as “the go-to community for tech talent analysis,” HR Technology Fund president Chihiro Ueda said in a statement about the Recruit fund’s investment in the startup. “As the demand for technology talent continues to outstrip supply, HackerRank offers an efficient way for HR professionals to evaluate talent beyond traditional means.’’
The Recruit fund’s investment brings HackerRank’s total fundraising to $17 million. The company’s earlier financial backing came from Y Combinator, Khosla Ventures, and Battery Ventures, among other investors. Ravisankar says HackerRank’s competitors include companies such as San Francisco-based recruiting software company Gild. Gild compiles profiles of working professionals from dozens of sites, and helps employers find those who best match their needs.
HackerRank’s clients include small to medium-sized businesses as well as larger enterprises, Ravisankar says. The company charges fees of $5,000 to $10,000 a year, per user, depending on the extra features clients want to add. These include CodePair, a skills-testing tool employers can use during the interview process. HackerRank also enables companies to set up their own hacker challenges on their websites’ career landing pages.
Ravisankar says he expects HackerRank’s revenues to reach “the double-digits of millions of dollars” in the next three to four months. The company may double its current staff size of 120 within a year, he says.
HackerRank is one of a growing number of online forums where programmers can demonstrate their computer science skills, outside the academic credentialing system of degrees from accredited colleges and universities. For example, Utah-based online learning company Pluralsight offers skills tests through its divisionSmarterer, and hackers can showcase their work on tech projects throughGitHub.
HackerRank is also making inroads into the academic system. Professors at 74 colleges are using HackerRank’s challenge infrastructure at no charge to set programming tasks for their students, rather than posting the assignments via e-mail, downloading each student’s work, and computing the rankings themselves. Once the classroom service becomes better known, HackerRank will market it as a product to colleges and universities, Ravisankar says.
But HackerRank will remain an avenue of opportunity for people who have never earned a degree, says Ravisankar. The company’s core mission is to create a meritocratic route to tech employment, he says. Fees will never be charged to hackers entering one of the company’s coding contests, he says.
“They will never pay,” Ravisankar says. “It will always be free forever.”
【印度】客户服务联络中心解决方案提供商Ameyo获得500万美元A轮融资
导语：这家总部位于印度班加罗尔的公司这笔融资拓展美国市场业务，并开发新产品。
Ameyo, 是一家总部位于印度班加罗尔的公司，他们提供多渠道客户服务和联络中心解决方案。近日，该公司宣布获得500万美元A轮融资，投资方是一家名叫Forum Synergies的私募公司。
该公司将使用该笔融资扩展美国市场业务，同时在联络中心和销售加速技术领域内开发新产品。
Drishti是Ameyo的母公司，随着这笔融资的完成，Forum Synergies私募公司联合创始人、兼首席执行官、总经理Samir Inamdar将会加入到Drishti公司董事会。
“呼叫联络中心正在进行快速转型，它不仅对企业核心业务营销巨大，同时也在向云端发展。如今，全世界的呼叫中心市场价值已经超过了30亿。电话销售团队和内部销售团队都在采用全新的销售加速技术，该领域预计规模可达到120亿美元，而且增长速度惊人。Ameyo公司获得的这笔投资，就是希望能够在这些市场领域里能够挖掘更多机会，”Bishal Kumar说道，他是Drishti公司首席执行官。
Drishti公司成立于2003年，创始人包括Bishal Kumar, Sachin Bhatia，以及Nayan Jain，他们都是印度理工大学古瓦哈蒂分校的同学。依靠其子公司Ameyo，Drishti公司为全球超过四十个国家的1500多名客户提供服务，这些客户中不乏业界巨头，比如 Ola Cabs, Jabong, Bankbazaar, TinyOwl, Mphasis, WNS, 约旦Ahli银行, 以及美国大通银行。
此外，该公司开发的TexoCC呼叫服务产品，该产品主要定位中等规模的呼叫联络中心和内部销售团队。
Contact centre solutions firm Ameyo grabs US$5M Series A
Ameyo, a Bangalore-based company providing omnichannel customer and contact centre solutions, has raised around US$5 million in Series A funding from city-based private equity firm, Forum Synergies.
The funds will be used to expand to the US, as well as to add new products in the contact centre and sales acceleration technology space.
As part of the funding, Samir Inamdar, Co-founder, MD and CEO of Forum Synergies, will join the Board of Drishti, parent of Ameyo.
“Contact Centres are undergoing rapid transformation both in terms of impact to the core business and movement to cloud. This represents a US$3 billion global opportunity. Telesales and inside sales teams are adapting sales acceleration technology which is a US$12 billion opportunity and growing very fast. This fresh funding will catalyse our larger participation in both of these fantastic market opportunities,” said Bishal Kumar, CEO of Drishti.
Drishti was founded in 2003 by Bishal Kumar, Sachin Bhatia and Nayan Jain — all classmates from IIT Guwahati. With Ameyo, Drishti serves over 1,500 customers in over 40 countries, including Ola Cabs, Jabong, Bankbazaar, TinyOwl, Mphasis, WNS, Jordan Ahli Bank, and Chase Bank.
The firm also offers TexoCC targetting mid-sized contact centres and inside sales teams.
来源：e27
大数据分析公司Axtria获得3000万美元C轮融资，Helion领投
大数据分析公司Axtria已经宣布获得3000万美元C轮融资，领投方为Helion Venture Partners，该风投的投资金额占到了一半之多，为1500万美元。其他参与本来融资的包括硅谷知名风投家‘Desh’Deshpande，Amar Sawheny，Rick Braddock，以及Fred Khosravi。
Axtria为企业提供顾问，外包，以及技术解决方案，帮助他们更好地做出以数据驱动为基础的决策，优化企业内部销售、市场营销、以及风险管理运营。
此外，这笔资金还将会用于加快公司招聘速度，构建销售团队，扩大市场营销，开发新产品，以及拓展新市场。Helion风投联合创始人兼高级常务董事Sanjeev Aggarwal将会加入Axtria公司董事会。
进军印度，同时拓展欧洲市场
Axtria成立于2010年，创始人是Jassi Chadha和Navi Chadha，他们开发了很多分析应用程序产品，比如SalesIQ，MarketingIQ，以及RiskIQ。这些应用程序可以嵌入到客户平台里，提供分析，帮助企业作出决策。Axtria所涉及到的主要解决方案领域包括销售运营管理，市场营销运营管理，数据和技术，客户运营管理，以及风险管理。
Axtria公司总部位于美国新泽西州，但是他们在印度的古尔冈设有办事处，目前Axtria公司仍主要服务其60多家美国企业客户，涉足的行业领域包括生命科学，健康医疗，银行金融，零售，消费零售包装，以及高科技垂直行业。
预计在2016年，该公司会继续专注于上述垂直行业，并将业务拓展到欧洲市场。
Axtria secures US$30M in Series C funding led by Helion
Axtria, a Big Data analytics company, has announced US$30 million in Series C funding led by Helion Venture Partners, with an investment of US$15 million.
Silicon Valley venture capitalist ‘Desh’ Deshpande, along with existing investors Amar Sawhney, Rick Braddock and Fred Khosravi, also participated in this round.
The firm provides consulting, outsourcing and technology solutions to help companies make better data-driven decisions in functions like sales, marketing and risk management operations.
The funding will be used to accelerate hiring, build a sales force, increase marketing, develop products and expand markets including new verticals and geographies. Sanjeev Aggarwal, Co-founder and Senior Managing Director of Helion will join the board of the company.
Also Read: Ex-Monk’s Hill associate raises US$500K seed for Fabelio in Indonesia
Expansion to Europe
Founded in 2010, by Jassi Chadha and Navi Chadha, Axtria has developed proprietary analytical applications like SalesIQ, MarketingIQ and RiskIQ. These applications get embedded in customer platforms, delivering insights at the point of decision. The key solutions areas include sales operations management, marketing operations management, data and technology, customer operations management and risk management.
Headquartered in New Jersey with an office in Gurgaon, India, Axtria has been focussing on clients in the US market primarily and claims to be working with more 60 clients in the life sciences, healthcare, banking, financial services, retail, CPG and high-tech verticals.
The company will continue to focus on these industry verticals and is targetting expansion into Europe in 2016.
来源：e27
链接：http://e27.co/axtria-secures-us30m-series-c-funding-led-helion-20150708/
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