【HR术语】什么是员工忠诚度？（What is employee loyalty?）
什么是员工忠诚度？
员工忠诚度是指员工选择长期为公司工作，因为他们喜欢这样做。他们对工作环境感到满意，积极进取，为实现公司目标而努力工作，并相信企业的使命。如果忠诚的员工发现了其他地方的机会，他们就不太可能跳槽。
如果能提高员工忠诚度，不仅能提高员工保留率，还能对企业整体产生积极影响。
为什么员工忠诚度对企业很重要？
员工忠诚度对企业非常重要，因为它对有效的人力资本管理以及企业的整体成功有着巨大的影响。它能为企业带来诸多好处，包括：
提高利润
降低员工流失率
提高生产力和员工参与度
对客户产生积极影响
提升品牌形象
健康的企业文化--因为忠诚的团队成员会以积极的态度感染他人
如何衡量员工忠诚度？
衡量员工忠诚度的方法有：
开展调查。定期开展员工敬业度调查和员工满意度调查，有助于了解员工的工作积极性，以及他们对为公司工作的感受。
计算员工净促进者得分（eNPS）。这是一种评估员工忠诚度的方法，也是一种确定改进方法的方法。
召开一对一会议。鼓励营造一种坦诚的工作环境，让员工能够自如地与经理或其他相关人员进行一对一谈话。这种形式可以是定期、有计划的会议，也可以是非正式的聊天。这是与专业人士沟通，了解他们感受的好方法。
是什么保持了员工的忠诚度？
员工满意度与忠诚度息息相关。人们会对关心他们并拥有积极工作文化的公司感到忠诚。
但究竟是什么让员工保持忠诚呢？有几个共同的特点：
有竞争力的薪酬
专业成长、学习和职业发展的机会
雇主认可员工的成就，并对他们的辛勤工作表示赞赏
积极、友好、没有欺凌的社交办公环境
专业人员可以灵活安排上班时间，也可以自由选择混合工作或远程工作
雇主信任员工的专业知识，让他们有责任做出与工作相关的决定
雇主尊重专业人员，关心他们的个人和职业发展
良好的工作与生活平衡
专业人员拥有有效开展工作所需的一切工具的环境
鼓励员工诚实反馈和开诚布公的雇主
管理团队在日常工作繁忙时提供帮助，让每个人都能感受到支持和站在同一条战线上
忠诚员工如何表现？
忠诚的员工真正关心他们为之工作的公司，因此他们会确保向你提供诚实的建议和反馈，以帮助你改进工作。
他们会充满好奇心，寻找创新和帮助公司发展的方法，同时也愿意倾听和学习。
忠诚的员工对工作充满热情，因此他们的工作效率会更高。他们以出色完成工作为荣，兢兢业业，并愿意在需要时努力工作--他们会付出额外的努力。忠诚的员工是快乐的，他们会对同事和公司文化产生积极影响，鼓励团队精神。事实上，他们的热情会激励团队的其他成员，帮助企业大步向前。
拥有如此强大的影响力，忠诚的员工对企业的成功至关重要。
如何提高公司员工的忠诚度？
一旦您衡量了公司的忠诚度，请确定您可以在哪些方面加以改进。
在员工满意度调查中，工作与生活的平衡是否多次作为建议出现？还是更具竞争力的薪酬？一旦您意识到可以通过哪些方式更好地支持员工，您就可以制定长期战略。想方设法开始实施保持员工忠诚度的共同特征。
请记住，忠诚的基础是你与团队之间牢固、长期的信任关系。这种关系的建立需要时间，因此可能需要一段时间才能看到员工忠诚度的提高。
毕竟，你要改变的是企业文化，这不可能一蹴而就。
您制定的任何战略都可以包括每周为改善企业文化而采取的行动。一个很好的开始就是定期表彰员工，通过每周的奖品--甚至只是一次谈话--来表达你对员工辛勤工作的感激之情。
通过每周的定期行动，你可以向员工表明，你在倾听他们的心声，你关心他们。因为，归根结底，真正重要的是，你和你的管理者要表现出对公司每个人的关心。这样才能培养长期的关系，让员工也关心你，这样才能建立员工的忠诚度。
以下为文章原文：
What is employee loyalty?
Employee loyalty is when your people choose to continue working with you for a long time because they love doing so. They’re happy with the working environment, are motivated, work hard to achieve company goals, and believe in the business’s mission. Loyal employees are less likely to jump ship if they spot opportunities elsewhere.
If you improve employee loyalty, you won’t just boost your employee retention rates—you’ll notice a positive effect on your business as a whole.
Why is employee loyalty important to companies?
Employee loyalty is very important to companies because it has a huge bearing on effective human capital management, as well as on their overall success. It can provide a number of benefits, including:
Boosted profits
Reduced employee turnover
Increased productivity and employee engagement
A positive impact on customers
Improved brand image
A healthy company culture—because loyal team members have a positive attitude that’s infectious
go to promotion
How do you measure employee loyalty?
You can measure employee loyalty by:
Running surveys. Regularly running employee engagement surveys and employee satisfaction surveys helps you understand how motivated your people are to do their work, and how they feel about working for you.
Calculating your employee Net Promoter Score (eNPS). This is a way of assessing employee loyalty and identifying ways in which you can improve it.
Having one-on-one meetings. Encourage an honest working environment where people feel comfortable having one-on-one conversations with their managers, or with other relevant people. This can be in the form of a regular, scheduled meeting or an informal chat. It’s a good way to connect with professionals to gauge how they feel.
What keeps an employee loyal?
Employee satisfaction is linked to loyalty. People feel loyal to companies that look after them and that have a positive work culture.
But what exactly keeps an employee loyal? There are several common features:
Competitive pay
Opportunities for professional growth, learning, and career advancement
An employer that recognizes people’s achievements, and shows appreciation for their hard work
A positive, friendly, and social office environment that’s free from bullying
The possibility for professionals to have flexible start times, as well as the freedom to choose between hybrid or remote work
An employer that trusts their people’s expertise, giving them the responsibility to make decisions associated with their work
An employer that treats professionals with respect, caring about them both personally and professionally
A good work-life balance
An environment where professionals have all the tools they need to carry out their work effectively
An employer that encourages honest employee feedback and openness
A management team that helps with the day-to-day tasks when it’s busy, so that everyone feels supported and on the same side
How does a loyal employee behave?
Loyal employees genuinely care about the company they work for, so they’ll make sure they give you honest advice and feedback to help you improve.
They’ll be curious, and look for ways to innovate and help the company grow, but they’re also willing to listen and learn.
Loyal employees are passionate about the work they do and will be more productive as a result. They take pride in a job well done, are dedicated, and are willing to work hard when needed—they’ll go the extra mile. A loyal employee is happy and will have a positive influence on their colleagues, and on the company culture, encouraging team spirit. In fact, their enthusiasm will inspire the rest of the team, helping your business to take great strides forward.
With such a powerful influence, loyal employees are crucial to your success.
How can you improve employee loyalty at your company?
Once you’ve measured company loyalty, identify what areas in particular you could improve on.
Did work-life balance repeatedly come up as a suggestion in an employee satisfaction survey? Or more competitive salaries? Once you’re aware of the ways in which you can better support your people, you can create a long-term strategy. Find ways to start putting in place the common features that keep people loyal.
Remember that the foundation of loyalty is a solid, long-term relationship of trust between you and your team. This kind of relationship can take time to develop, so it may take a while before you see an increase in employee loyalty.
After all, you’re changing the culture of the business, which is unlikely to happen overnight.
Any strategy you put in place could include actions that you take every week to improve the culture. A great place to start is with regular employee recognition, showing how much you appreciate your people’s hard work through weekly prizes—or even just a conversation.
By taking regular action each week, you’ll show your people that you’re listening, and that you care. Because, at the end of the day, what really matters is that you and your managers show that you personally care about each and every person at your company. That’s what nurtures a long-term relationship where your people care about you too, and that’s what will build employee loyalty.
提高员工参与度
2024年03月15日
提高员工参与度
【HR术语】什么是岗位轮换？（What is job rotation?）
什么是岗位轮换？
岗位轮换是一种内部流动形式，团队成员在特定时间内在不同岗位或部门之间流动，使个人获得不同的经验，并对公司的运营有广泛的了解。
对于那些勇于创新的组织来说，岗位轮换有很多好处。除其他好处外，它还能提高员工的专业技能、知识和适应能力。它还能降低员工流失率。
岗位轮换有哪些好处？
技能提高和发展
岗位轮换营造了一种鼓励员工学习新技能和新知识的工作环境。这种持续的学习曲线能提高专业技能，使员工适应性更强，成为企业更有价值的一部分。
提高员工参与度和满意度
单调的工作节奏会让许多人失去动力。提供成长和发展机会（如岗位轮换）的组织可以缓解这种单调感，并提供令人耳目一新的变化，重新点燃人们对工作的热情和承诺。
继任规划和人才发展
岗位轮换是发掘个人隐藏才能和能力的重要手段，有助于识别在不同岗位上展现潜力的优秀员工，从而鼓励他们寻求更高的发展机会。
加强合作与理解
接触不同部门为合作创造了沃土。通过岗位轮换，员工可以全面了解公司不同部门之间的相互关系，从而提高团队合作能力。
工作轮换有哪些缺点？
中断和适应期
角色的频繁变化可能导致工作流程和工作效率的中断。人们可能需要时间来适应新的角色和职责，从而在短期内暂时影响工作表现。
培训和过渡成本
由于需要进行必要的培训，生产力和运营效率也会暂时受到影响，因此岗位轮换可能会产生额外的成本。
抵制变革
有些团队成员可能对自己目前的角色非常满意，可能会普遍抵制岗位轮换。
工作轮换与工作充实
岗位充实与岗位轮换的不同之处在于，岗位充实侧重于通过增加责任和自主权来强化现有角色，从而加深员工对现有岗位的投入。
岗位轮换则是让团队成员在不同的岗位和部门之间流动，从而拓宽他们的技能和理解范围。
成功的岗位轮换案例
亚马逊
亚马逊有会计和财务工作轮岗计划，为期六个月到两年。
这些项目只针对大专院校的本科生，竞争激烈，为亚马逊提供了大量的潜在人才。
ManTech
国防工业公司 ManTech 在世界各地的办事处提供轮岗机会。
ManTech 为那些希望获得更多挑战的人设计了这一计划，让团队成员保持积极性并投入到工作中。
微软
微软为期两年的财务轮岗计划让财务分析师能够向公司高层领导学习，提高技能，并在完成轮岗后获得更高级的职位。
该计划有助于微软的继任规划，并通过提供职业发展机会保持员工的忠诚度。
制定岗位轮换政策
制定有效的岗位轮换政策需要认真规划和考虑，包括以下步骤：
明确目标。确定技能发展和协作的目标和关键绩效指标。
资格标准。确定哪些人有资格参与该计划。
轮岗期限。明确轮岗时间。
与发展目标保持一致。根据员工的职业抱负量身定制轮岗计划。
监控成功。通过可衡量的关键绩效指标跟踪效果。
实施岗位轮换的最佳实践
以下是成功实施岗位轮换计划应牢记的一些最佳实践：
评估团队成员的兴趣和技能
了解组织员工的兴趣、技能和职业抱负非常重要，这样才能设计出符合他们的轮岗计划，激发他们的独特潜能。
提供充分的培训和支持
为了最大限度地减少干扰并确保角色之间的平稳过渡，应通过导师制度提供全面的培训和支持。这是一种分享深入知识的绝佳方式，而这些知识只能从实践经验中获得。
定期评估和反馈
通过衡量关键绩效指标和听取员工反馈，定期评估轮岗的有效性，并做出必要的调整。
企业的有力工具
岗位轮换是企业内部学习和发展的有力工具。它可以成为员工发展计划的核心部分，但需要在组织的需求和员工的职业目标之间取得谨慎的平衡。
当一个组织成功实施岗位轮换计划时，它可以帮助创造一个培养人才、促进成长和推动创新的蓬勃发展的工作环境。
以下为文章原文：
What is job rotation?
Job rotation is a form of internal mobility where team members move between different roles or departments for a specific period of time, allowing individuals to gain diverse experiences and a broad understanding of a company’s operations.
Job rotation comes with many benefits for the innovative organizations that embrace it. Among other advantages, it enhances a workforce’s professional skills, knowledge, and adaptability. It also reduces employee turnover.
What are the benefits of job rotation?
Skill enhancement and development
Job rotation builds a workplace environment that encourages people to acquire new skills and knowledge. This continual learning curve boosts expertise, making your workforce adaptable and an even more valuable part of your organization.
Improved employee engagement and satisfaction
The monotonous rhythm of work can demotivate many of us. Organizations that offer opportunities for growth and development, like job rotation, can alleviate the monotony and provide a refreshing change that reignites people’s passion and commitment to their work.
Succession planning and talent development
Job rotation can be a valuable aid for uncovering a person’s hidden talents and aptitudes, helping you identify top performers who showcase potential in different roles so you can encourage them to pursue higher opportunities.
Enhanced collaboration and understanding
Exposure to different departments creates fertile ground for collaboration. Through job rotation, people gain a comprehensive understanding of how different departments in their company interrelate, improving teamwork.
What are the drawbacks of job rotation?
Disruption and adjustment periods
Frequent changes in roles can lead to disruption in workflow and productivity. People may take time to adapt to new roles and responsibilities, temporarily affecting performance in the short term.
Training and transition costs
Because of the necessary training and temporary disruption to productivity and operational efficiency, job rotation can incur additional costs.
Resistance to change
Some team members may be perfectly happy in their current roles and may resist job rotations in general.
Job rotation vs. job enrichment
Job enrichment differs from job rotation in that it focuses on enhancing an existing role by adding more responsibilities and autonomy, deepening a person’s engagement with their current position.
Job rotation involves moving team members across different roles and departments, broadening their skills and understanding.
Successful job rotation examples
Amazon
Amazon has accounting and finance job rotation programs that last between six months to two years.
These programs are solely for college and university undergraduates and are highly competitive—giving Amazon an abundant source of talented potential hires.
ManTech
The defense industry company ManTech offers job rotation opportunities in its offices around the world.
ManTech designed the program for people who want more of a challenge, keeping team members motivated and engaged with their work.
Microsoft
Microsoft’s two-year finance job rotation program allows its financial analysts to learn from senior leaders across the company, improve their skills, and receive a more senior role upon completion.
The program contributes to Microsoft’s succession planning and keeps its people committed by offering opportunities for career progression.
Developing a job rotation policy
Creating an effective job rotation policy requires careful planning and consideration that includes the following steps:
Clear objectives. Defining goals and KPIs for skill development and collaboration.
Eligibility criteria. Determining who qualifies for the program.
Rotation duration. Specifying how long rotations last.
Alignment with development goals. Tailoring rotations to align with people’s career aspirations.
Monitoring success. Tracking impact through measurable KPIs.
Best practices for implementing job rotation
Here are some best practices to keep in mind to successfully implement a job rotation program:
Assess team members’ interests and skills
It’s important to understand the interests, skills, and career aspirations of your organization’s people to design a rotation that aligns with them and brings out their unique potential.
Provide adequate training and support
To minimize disruption and ensure a smooth transition between roles, offer comprehensive training and support through a mentorship system. It’s a great way to share the kind of in-depth knowledge that can only come from hands-on experience.
Regular evaluation and feedback
Regularly assess a rotation’s effectiveness by measuring key KPIs and listening to feedback from people—making any necessary adjustments.
A powerful tool for your organization
Job rotation is a powerful tool for learning and development within your organization. It can be a core part of an employee development plan, but it requires a careful balance between your organization’s needs and the professional goals of its people.
When an organization successfully implements a job rotation program, it can help create a thriving workplace environment that nurtures talent, fosters growth, and drives innovation.
提高员工参与度
提高员工参与度
提高员工参与度
提高员工参与度
提高员工参与度
提高员工参与度
提高员工参与度
提高员工参与度
提高员工参与度
提高员工参与度
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